Federal Way Auto Repair

This is the only place I bring my hummer in for repairs & maintenance. They're thorough, Honest & do everything they can to get your car repaired quickly. I appreciate their direct communication & politeness. 5 Stars 🌟 🌟 🌟 🌟 🌟

Their tech's know their business, I've seen one tech repair three vehicles in one day! Nice clean shop. Counter guy was real nice.

Since moving to Tacoma, my partner and I needed a new auto shop and went to Southend Auto Care a couple weeks ago for routine maintenance on our 2017 Chevy Volt (it's a plug-in hybrid) because they already have great reviews on Yelp. I sent a request via their website and they scheduled my quickly for the next week. I checked in on time and the service was great. I had no idea if the car even needed any maintenance and they were honest and fast. Trevor was the technician who is apparently extremely knowledgeable with hybrid cars so I'm glad we found this shop. They worked quickly and provided a printout of diagnostics to show if anything would be needed in the near future. They also vacuumed the front floors for free which was a nice surprise because I needed to do that for some time. Very professional, friendly and great service all around!

They're super personable and decently priced. Very good honest workers here. Thanks guys!

Love the service, Lexus quoted $1,800 for my a/c repair. Sam was accommodating, gave me a loner which I appreciated and they got the parts from my Lexus dealership, installed for $999.50. I highly recommend them, they care about their customers.

They're super personable and decently priced.

When I dropped my car off for service, I received a text outlining a vehicle inspection, with pictures to bring to my attention recommended maintenance based on priority that would allow me to prioritize future service schedules. The work was performed on time, and at a fair price. I appreciate the attention to detail, friendly service, and no pressure approach to car maintenance and repairs. Thanks again guys!!

I was looking for a new business to take my vehicles to and now I have found one. I am the type of person who will spend a few hours researching my vehicle's problem to see if I can fix it myself. Then I will look up the price of the parts for a general idea of what the repair will cost. I like to take my vehicle to a mechanic to see if they match what I see. To me, the most important trait for mechanics is honesty and Mark and his team carry this trait. I was given a quote that was spot on for materials. I believe the labor was more than anticipated, but my quote stayed the same. Not only did Southend Auto Care do a great job, they are a business I now trust. They even go the extra step of offering shuttle rides when you drop your car off. Thank you Southend Auto Care!

Honest, high quality and terrific employees. I had a 1996 Passat TDI that had been sitting for over 3 years. I took it to Southend to determine whether it was worth refurbishing. Their caring, thoughtful and professional advice led me to keep the car. They saved money for me every step of the way. I can't believe how inexpensive the bill was. I am so grateful to have found Southend Auto! Finding a new auto repair shop is one of the most stressful challenges I can think of. I moved down from north Seattle a few years ago where I had trusted mechanics. Southend Auto is my auto repair shop for life.