I experience a check engine light on my Ford 2010 hybrid. The error on the dash and with a OBD code reader pointed to an error in the hybrid drive system. The problem was intermittent. I could clear the code and the car would work for a day or a few weeks, but then would refuse to start. I took the car to two Ford dealerships who could not locate the problem and charge me $185+ each for diagnostic work without a solution. I had my car towed to Southend Auto when the issue came up again. Their technician figured out that the main battery, not the hybrid battery was dead ( less than 8 volts!). Why two dealerships could not figure this out, or why the car didn't give an error code for low battery voltage is beyond comprehension. In short, Mark, Scott and the team diagnosed the problem and fixed a very vexing problem. They also did the 60K service on the Ford and it's running better than anytime I have owned this vehicle. Future service on this Ford will be done here, and not at a dealer! As an update, my Ford had a check engine light on. My OBD reader said I had a bad EGR valve. Scott suggested some diagnostic time because something else could be the problem, not the EGR valve. They found a technical service bulletin that said to reprogram the system rather than replacing the EGR valve. If I had blindly replaced the EGR valve, I would still have the check engine light problem. This team is top notch!
It was sure good to get that electrical issue solved on your Ford Fusion. Thanks much for letting us know how we did. It was good to see you again. Sincerely, Mark Hanson, owner Southend Auto Care
- Southend Auto Care