Federal Way Auto Repair

THE VERY BEST.

These guys are absolutely FIRST CLASS!! Unlike any Auto Repair Shop I’ve ever been to. Mark and Sam were so courteous on the phone and in person that I felt like I was dealing with family members and not an Auto Repair place. Trevor was amazing as he diagnosed my rear axel noise and actually cut my repair cost by half! Getting to talk to Caleb as he drove me home and picked me up in the courtesy shuttle was an extra treat. This business is a true class act. I’ve never been treated so well!

Southend Auto is a awesome place and I will be bringing my car and my families car there when needed. The owner even reached out to me about my car, totally awesome to do that. A place I can trust. Thanks for your great service.

Let me start by saying My experience with this shop was amazing. After having such bad experience with another shop for my RZR, that I'm still struggling with after almost 6 months of having my machine. it was a treat to come here. First of all, Sam at the front was amazing, really takes the time to make sure you understand everything that is going on with your vehicle. Sam was on top of it. calling me whenever there was a status change with my vehicle. Never did once have to worry about what was going on with my vehicle, I was always aware of what was happening which puts my mind at ease. He was very pleasant both on the phone and in person. I did end up having to take my car back a couple times after words just for follow up repairs (Not going to be perfect every time) and they took care of me right away every time. My vehicle ultimately returned to me in better working condition than when I bought the thing LOL! They even took time to repair small things I didn't even mention anything about. When I got my car back the owner even reached out to me to make sure I was happy with my car. These guys hit the mark with everything... I cant really put into words how wonderful it was to have such a quick, diligent, professional crew servicing my vehicle. 10 outta 10 Highly recommend this place to anyone, they will take good care of you. Thank you guys for taking such good care of me and my vehicle!!! -Sincerely One Happy Customer.

I have an old car that's falling apart and just moved into town. Finding a trust worthy shop is really hard and I'm glad someone recommended Southend Autocare to me. They are very friendly and helpful. I can tell from experience from other shops they do not jerk you around or try to overcharge you on things, are good at finding out what is wrong with your car, and overall are just very helpful. If you ask enough ahead of time they can give you a loaner to drive around if your car is going to take a long time, and if not they will drop you off/pick you up where your home is, and if that's not possible they'll help you out getting a rideshare to your home. Great shop if you ask me.

Great customer service!

Honest and friendly personal. Going back when needed.

My car had a major breakdown and I was persuaded by the dealer to tow it directly to them. After several days, I was not pleased with how the dealer was going to resolve my problem. I came across Southend Auto Care in my Facebook community page with many folks recommending them. I left a message on a Saturday when they were closed and Mark, the owner, called me on his day off and talked through what was going on. He gave me his recommendation and took the time to explain what and why he would repair the car in the manner he suggested. Right up front, it was clear that this was the type of person I wanted to deal with but my car was still at the dealer. I had already shopped a few other competitors and Southend was not the cheapest but they were not the most expensive. What I did like was they were making the suggestions to do the job right. The dealer wanted to replace my motor with a used one and make a mishmash of what they thought might still be good on my failed motor and the high mileage one they would source. Instead, Mark committed to sourcing a motor with low mileage and replace all the common wear items around the motor. He then told me that if I needed a loaner vehicle, he would take care of that. I was sure my insurance company would cover towing to Southend but Mark also offered to help with the towing if needed. In less than a week, Mark had my car back in running order, additional maintenance completed, and even gave a little bit of a discount from what we originally discussed. The car now runs like new again and we feel like it will run as long as we decide to keep it. I am not a complete idiot when it comes to automotives but I am also not a subject-matter expert. Mark made me feel I could ask for clarification on anything and I immediately felt he wanted to help me, regardless of whether I went to Southend. I must say, they earned our business in every sense of the expression and they now have a loyal customer who will recommend to anyone, looking for any size job. I'm so glad I came across the compliments for them in my community Facebook page! I feel like I must now pay it forward!

Great job and great rates. Keep up the good work guys!

Bought a new truck and had a charging system alarm come on. They were an approved shop from the dealership and ended up being a great shop. I normally do my own vehicle maintenance and was apprehensive about taking my truck to a shop. But I bought the warranty so might as well use it. I’d definitely refer this shop and it the first place I’ll call if I end up with a problem I can’t handle.