Federal Way Auto Repair

They were very nice and let me know that I didn't need a part for my window it was just off the track so all I had to do was pay for labor. I think that was very honest. . I will return if I have any more problems with my car.

Very knowledgeable on all brands and excellent service 👏

Great, honest people. They do a fantastic job diagnosing and repairing all of my vehicles.

THE VERY BEST.

These guys are absolutely FIRST CLASS!! Unlike any Auto Repair Shop I’ve ever been to. Mark and Sam were so courteous on the phone and in person that I felt like I was dealing with family members and not an Auto Repair place. Trevor was amazing as he diagnosed my rear axel noise and actually cut my repair cost by half! Getting to talk to Caleb as he drove me home and picked me up in the courtesy shuttle was an extra treat. This business is a true class act. I’ve never been treated so well!

Southend Auto is a awesome place and I will be bringing my car and my families car there when needed. The owner even reached out to me about my car, totally awesome to do that. A place I can trust. Thanks for your great service.

Let me start by saying My experience with this shop was amazing. After having such bad experience with another shop for my RZR, that I'm still struggling with after almost 6 months of having my machine. it was a treat to come here. First of all, Sam at the front was amazing, really takes the time to make sure you understand everything that is going on with your vehicle. Sam was on top of it. calling me whenever there was a status change with my vehicle. Never did once have to worry about what was going on with my vehicle, I was always aware of what was happening which puts my mind at ease. He was very pleasant both on the phone and in person. I did end up having to take my car back a couple times after words just for follow up repairs (Not going to be perfect every time) and they took care of me right away every time. My vehicle ultimately returned to me in better working condition than when I bought the thing LOL! They even took time to repair small things I didn't even mention anything about. When I got my car back the owner even reached out to me to make sure I was happy with my car. These guys hit the mark with everything... I cant really put into words how wonderful it was to have such a quick, diligent, professional crew servicing my vehicle. 10 outta 10 Highly recommend this place to anyone, they will take good care of you. Thank you guys for taking such good care of me and my vehicle!!! -Sincerely One Happy Customer.

I have an old car that's falling apart and just moved into town. Finding a trust worthy shop is really hard and I'm glad someone recommended Southend Autocare to me. They are very friendly and helpful. I can tell from experience from other shops they do not jerk you around or try to overcharge you on things, are good at finding out what is wrong with your car, and overall are just very helpful. If you ask enough ahead of time they can give you a loaner to drive around if your car is going to take a long time, and if not they will drop you off/pick you up where your home is, and if that's not possible they'll help you out getting a rideshare to your home. Great shop if you ask me.

Great customer service!

Honest and friendly personal. Going back when needed.