Federal Way Auto Repair

So friendly & most helpful

They treated my Santa Fe like the spoiled old diva she is. They were communicative with every step of the process and went above and beyond to not just fix the problem but to make sure I was happy with the result. Thank you.

Found Southend Auto Care due to a recommendation from our auto warranty company. I was running late to get to them before they closed and was perfectly content with leaving my car in their parking lot and dropping the keys in their night drop. My wife was waiting there for me so I had a ride home. I got their 15 minutes after their scheduled closing time and Sam was waiting for me so he could put my car in their garage to keep it safe. They quickly fixed my check engine light issues and got me my car back in a couple of days. Top notch customer service!

From my first call for information about repairs on my new-to-me used car to picking it up after service; Southend Auto Care exceeded my expectations! These guys provide the service you hoped to find again for your auto repair needs. Old school customer service- clients matter here, with the amenities you miss, and all of the professional tech of today. I rarely write reviews, but this place is absolutely worth it! Cheers and see you on the road!

I have been to Southend Auto Care for an oil change and my 100,000 mile service. I also got new tires at Costco and they suggested I get an alignment, so I took it to South End Auto to see if an alignment was needed and to check the struts and shocks. I think they were honest and told me when things didn't need to be replaced that other shops said I needed to replace (struts and shocks). They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto for them to look at it. They gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs. I called around to get quotes from other places as well for the transmission to make sure we were getting the best price because we are on one income. Since I have worked worked with South End Auto several times, I preferred to take it there, but needed to save money so they worked with me to make the price they gave me closer to the competitors. The one thing that made South End Auto stand out from the others and my decision to choose them to replace my transmission, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission. They also gave me a free loaner to use during this time. I also needed my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and that they have been honest, even when it meant recommending another shop for an alignment because it would save me money. We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement. I would definitely recommend them! I currently live in Puyallup and drove out of the way initially the first time I took my car there, even though there are closer repair shops, because they had good reviews. I always try to read reviews for places when it is something important like this. I will continue to drive because of the good and honest service I have received.

I experience a check engine light on my Ford 2010 hybrid. The error on the dash and with a OBD code reader pointed to an error in the hybrid drive system. The problem was intermittent. I could clear the code and the car would work for a day or a few weeks, but then would refuse to start. I took the car to two Ford dealerships who could not locate the problem and charge me $185+ each for diagnostic work without a solution. I had my car towed to Southend Auto when the issue came up again. Their technician figured out that the main battery, not the hybrid battery was dead ( less than 8 volts!). Why two dealerships could not figure this out, or why the car didn't give an error code for low battery voltage is beyond comprehension. In short, Mark, Scott and the team diagnosed the problem and fixed a very vexing problem. They also did the 60K service on the Ford and it's running better than anytime I have owned this vehicle. Future service on this Ford will be done here, and not at a dealer!

I have been to Southend Auto Care for an oil change and my 100,000 mile service, as well as to check tires to see if an alignment was needed and to check struts and shocks. I think they were honest and told me when things didn't need to be replaced that other shops said I needed to replace (struts and shocks). They also replaced my transmission recently. We were on the way home from Mt. Rainier when it went out, so we had the car towed to South End Auto, and they gave me the prices to rebuild, and replace the transmission with a new and used one so I could compare the costs. I called around to get quotes from other places as well. South End Auto worked with me to make the price they gave me closer to the competitors. The one thing that made South End Auto stand out from the others and ultimately went with them, is that they offered a 2 year warranty on all of their work along with the 3 year warranty on the transmission. They also gave me a free loaner to use during this time. I also had to have my cooler hoses replaced because of a leak, when the parts came in and were damaged, they called to let me know that they would have to reorder the part and keep the car a little longer, but they gave me a discount because of the extra time they needed to keep our van. I am very happy with the quality of service they provided and they have been honest, even when it meant recommend another shop for an alignment because it would save me money. We are a one income family, because I homeschool my special needs son and money is extremely tight, so I appreciate their honesty and that they worked to help me save money on the cost of the transmission replacement. I would definitely recommend them. I currently live in Puyallup and drove out of the way initially, even though there are closer repair shops, because they had good reviews and will continue to drive because of the good service I have received.

These are my "go to" mechanics for our fleet of trucks. Mark, Sam & the Techs are the best!