Federal Way Auto Repair

Had an issue with our Nissan with overheating, Reviewing how difficult it is to remedy the problem due to location of thermostat and housing on engine block, I decided to use Southend. They were friendly, very communicative and reasonably priced. Service was done in a timely manner.

Fast and quality service! Would definitely recommend going here for any help you need with your car!

Communicated with me daily on steps taken to remedy my auto repair.

Best place to go for all your car and truck needs. Most important if you are a woman! Totally honest and above board. They have very fair pricing and stand behind their work. You can stop looking for a shop now!

They are great and go out of their way to make things right at a reasonable cost.

Southend auto care took great care of my 2012 Chevi Equinox. I will be going back for more work as needed. Thank you

This has been the best auto so experience that I’ve ever had. Sam and James have been such a pleasure to work with! I’ve never trusted an auto shop, and have always had my dad work on our vehicles but this repair required more work. Thankful to have found them and now have a trusted mechanic to work on our vehicles for years to come.

I normally go to CarMax for service but they were closed. I had to schedule through CarMax and based on the reviews I read I selected Southend Auto care even though they weren’t the closest location to me. The staff was very nice and friendly. The service wasn’t fast I was there nearly 2 hours but it’s only because of the fact they were short staffed. Due to covid19, I can understand this. When reading reviews prior to this experience, a lot of people noted fast and friendly service. They did do a good job and I’m sure the service would have been faster if we weren’t in the pandemic that we are in. I wouldn’t have even scheduled this service but I still have to work and my car needed it. With that being said, I would highly recommend them still because they were knowledgeable and friendly. They apologized for the delay and kept me informed on my cars status. I appreciated that. I give them five stars!!! If I need work in the future, I will be bringing my car back to this location. I would also recommend their service to family and friends and anyone really who is looking for recommendations. It’s hard to find good quality places these days, but I would say they have that factor.

I dropped off my vehicle for some preventative maintenance. I was greeted promptly by Sam and he gave me an estimated time for pick up. I arrived at pick up time and the vehicle was ready. The cost was reasonable and a complimentary vehicle inspection was performed.

The staff was very nice and friendly. The service wasn’t fast I was there nearly 2 hours but it’s only because of the fact they were short staffed. Due to covid19, I can understand this. When reading reviews prior to this experience, a lot of people noted fast and friendly service. They did do a good job and I’m sure the service would have been faster if we weren’t in the pandemic that we are in. I wouldn’t have even scheduled this service but I still have to work and my car needed it. With that being said, I would highly recommend them still because they were knowledgeable and friendly. They apologized for the delay and kept me informed on my cars status. I appreciated that. I give them five stars!!!