Federal Way Auto Repair

From the first phone call with Mark, to my interactions with Sam at the shop, I felt like they listened to my issues, thoroughly tested and actually fixed the problem! I had gone to a dealership previously for repairs and I'll just say I'm never going back after they tried to steal my money for repairs that I didn't need. Southend Auto fixed the problem and saved me $$$!

After two very disappointing visits to the Fife Porsche Dealership, I found this business via an internet search for "highest rated auto repair shops near me". After calling, to arrange a time to come by for the repair on my Cayenne, I now see why they are highly rated. Sam kept me informed as he tried to find a reasonable price for "one-time" use bolts. He ended up registering with Porsche so he could get them at a price we could both live with. Once found, he gave me a time to come by and arranged for James to work on my vehicle because he also owned a Cayenne. I spent the few hours while my drive shaft was replaced watching James work and enjoying the free coffee. The shop is clean and all of the personnel are professional. I moved to Federal Way from Oklahoma, and it is nice to have found a shop with such good values. - I will be back.

Just bought a used 2012 Ford F150 and found an oil leak. So Southend Auto Care was recommended to me. Brought my truck in and they even helped look over my warranty that I had got. I never had to deal with the warranty company because Southend Auto Care took care of all that for me. Once the warranty company approved the work they got to work on my truck and got it done pretty fast. They did a great job and I'm definitely coming back to these guys for any future work I need done

I was greatly impressed by this shop! and the people who run it. They are super amazing and qualified and i recommend this place

So friendly, so helpful, great prices. I paid $900 at another service center, they only charged $400 at Southend. They have a free shuttle service, and were willing to pick me up from my home and take me to work! This is the lost art of Customer Service!

Friendly, honest, great prices!! This is the lost art of Customer Service!

They are friendly, helpful and very knowledgeable. They make me feel very comfortable. Their Lobby is very clean. A loaner car is available if needed or they have their shuttles and that's also very helpful. I have been going there for at least 10 plus years. Thank you Mark for your service and helpfulness throughout the years

Great service and wonderful work i would recommend this repair shop everyone

SouthEnd Auto Care in Federal Way are excellent that you can depend on. They are very honest. Great job and good customer service Highly recommended.

I love taking the car into Southend. I always know that they’re quoting me a fair price, they are willing to explain things that I agency questions on, and they’re kind. It’s a bit out of my way to take the car in, but it’s worth the trip to know I’ll be respected and treated fairly there. Highly recommend bringing your car in!