Federal Way Auto Repair

I took my car there for the first time after I had failed an omission test on my Nissan. I left there pleased with the service. We live in Federal Way but have our cars serviced in Burien. While waiting I chatted with another customer who had been coming there for several years. I ask her who she would rate her service work. She gave them a five star rating. We will now consider changing to Southend. As we are older it is nice to drive and stay closer to home. Good job Southend👍

These guys have been great. The owner sends you texts to check in now and then, which is helpful for me to stop and think about things I might need to take care of, since I have a tendency to forget about vehicle maintenance until something bad happens.

Sam has amazing customer service! He went above and beyond to make sure our car was fixed and communicated great! The free loaner car 🚗 Was a total bonus! Great prices and affordable! Recommend highly!

They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

I've used this company for almost 30 years. I've charged them with keeping my used cars running and trouble free. One car I sold with almost 300,000 miles on it and thanks to Southend it was still running fine. I trust them because they stand behind their work and only repair what is necessary.

They are a little slow and they don't call when they said they will. Other than that they do good work and they cleaned my windshield when I asked.

We cannot say enough to convey our overall satisfaction with our experience in buying our new F150. We are especially thankful in how a situation, that could have been unfortunate turned out to be beyond any expectation. Thank you so much for your professionalism and customer dedication! We truly appreciate everything your team did.

I have had a leaking head gasket, timing belt, power steering belt replaced and have been very satisfied with their work. Even greater, they stand by their warrenty. A belt loosened up after a year of use. They asked me to bring my car in and fixed the issue immediately without a charge. Southend Auto Care is fantastic and has been my goto auto repair shop for over a year and I recommend them to anyone looking for good quality auto repair at a fair price.

Service Description: PEACE OF MIND MAINTENANCE INSPECTION CUSTOMER STATES: VEHICLE GOT HOT WHILE DRIVING DOWN PAC HWY. / STEAM FROM UNDER HOOD / PULLED INTO SHOP / RAD. CAP AND RADIATOR WHERE COOL TO THE TOUCH. FANS WHERE WORKING. VEHICLE STARTED AND DIED WHEN CUSTOMER TRIED TO RESTART IN OUR LOT. **** *PRESSURE TEST COOLING SYSTEM / ADVISE OF LEAKS: **** *INSPECT FOR HYDROCARBONS IN COOLING SYSTEM/ DOCUMENT FINDINGS: VACUUM Sam is the BEST!!! seriously he went over and above for us.. They even allowed us to us the spear vehicle to get back to our son whom was scheduled to arrive home. He said he would call on Friday when it was done and HE DID!! and fixed out problem. although 2 days later the car started leaking from the tube But I called and about 30 mins the owner asked for us to bring the vehicle back for another check. I advised him I had to be in issaquah by 9am he agreed again to give us the spear car.. I cannot tell you enough that they really treat you HONEST here.. Bring your car in..whatchu waiting for!!! Thanks guys!!

Good communication with service manager. I called Southend Auto several times to check on the repair job. My phone call was answered quickly and my questions answered. The car is working well after the repairs.