Federal Way Auto Repair

They do good work. They treat me professional. They go beyond just fixing the car. They cleaned my windshield when I asked them to. I have taken my car there a couple of times and have always been very pleased.

I've used this company for almost 30 years. I've charged them with keeping my used cars running and trouble free. One car I sold with almost 300,000 miles on it and thanks to Southend it was still running fine. I trust them because they stand behind their work and only repair what is necessary.

They are a little slow and they don't call when they said they will. Other than that they do good work and they cleaned my windshield when I asked.

We cannot say enough to convey our overall satisfaction with our experience in buying our new F150. We are especially thankful in how a situation, that could have been unfortunate turned out to be beyond any expectation. Thank you so much for your professionalism and customer dedication! We truly appreciate everything your team did.

I have had a leaking head gasket, timing belt, power steering belt replaced and have been very satisfied with their work. Even greater, they stand by their warrenty. A belt loosened up after a year of use. They asked me to bring my car in and fixed the issue immediately without a charge. Southend Auto Care is fantastic and has been my goto auto repair shop for over a year and I recommend them to anyone looking for good quality auto repair at a fair price.

Service Description: PEACE OF MIND MAINTENANCE INSPECTION CUSTOMER STATES: VEHICLE GOT HOT WHILE DRIVING DOWN PAC HWY. / STEAM FROM UNDER HOOD / PULLED INTO SHOP / RAD. CAP AND RADIATOR WHERE COOL TO THE TOUCH. FANS WHERE WORKING. VEHICLE STARTED AND DIED WHEN CUSTOMER TRIED TO RESTART IN OUR LOT. **** *PRESSURE TEST COOLING SYSTEM / ADVISE OF LEAKS: **** *INSPECT FOR HYDROCARBONS IN COOLING SYSTEM/ DOCUMENT FINDINGS: VACUUM Sam is the BEST!!! seriously he went over and above for us.. They even allowed us to us the spear vehicle to get back to our son whom was scheduled to arrive home. He said he would call on Friday when it was done and HE DID!! and fixed out problem. although 2 days later the car started leaking from the tube But I called and about 30 mins the owner asked for us to bring the vehicle back for another check. I advised him I had to be in issaquah by 9am he agreed again to give us the spear car.. I cannot tell you enough that they really treat you HONEST here.. Bring your car in..whatchu waiting for!!! Thanks guys!!

Good communication with service manager. I called Southend Auto several times to check on the repair job. My phone call was answered quickly and my questions answered. The car is working well after the repairs.

It's a late review. I had to get clutch replaced in my '98 Jeep Wrangler last year, few hours before I was gonna drive it to Texas, and Southend Auto Care got it done within the limited timeframe I got. I am very satisfied with the service I received. Mark is a nice guy, he would personally call and follow up on the work that was done, time after time. Even when I ran into problem with shifting the gear in few months, and that was after I had already moved to Texas, I just called him and he put on hard work in finding a place to take it to, to get it looked at. It happened to be a small issue with bearings, I think, and that was covered by the warranty on the clutch work - the problem got fixed without any hassle, and everything was covered. Satisfied with the service. Great work, great customer service.

They go above and beyond to help you.

I drive past this shop quite regularly on Pac Highway, so when my vehicle wasn’t passing emissions, I knew that this shop was conveniently located AND was an emission certified. So I called them up and got in pretty quickly to get a better idea of why my car was coding and what to do next. When I checked in Mark explained the waiver and what I could expect with the diagnosis process. He answered all my questions and I was in and out in less than an hour! Score! I would easily come back to this shop for future mechanic needs no questions asked. I liked how professional I was treated and the quality of the work I received.