Federal Way Auto Repair

It's a late review. I had to get clutch replaced in my '98 Jeep Wrangler last year, few hours before I was gonna drive it to Texas, and Southend Auto Care got it done within the limited timeframe I got. I am very satisfied with the service I received. Mark is a nice guy, he would personally call and follow up on the work that was done, time after time. Even when I ran into problem with shifting the gear in few months, and that was after I had already moved to Texas, I just called him and he put on hard work in finding a place to take it to, to get it looked at. It happened to be a small issue with bearings, I think, and that was covered by the warranty on the clutch work - the problem got fixed without any hassle, and everything was covered. Satisfied with the service. Great work, great customer service.

They go above and beyond to help you.

I drive past this shop quite regularly on Pac Highway, so when my vehicle wasn’t passing emissions, I knew that this shop was conveniently located AND was an emission certified. So I called them up and got in pretty quickly to get a better idea of why my car was coding and what to do next. When I checked in Mark explained the waiver and what I could expect with the diagnosis process. He answered all my questions and I was in and out in less than an hour! Score! I would easily come back to this shop for future mechanic needs no questions asked. I liked how professional I was treated and the quality of the work I received.

Great service, friendly, knowledgeable people. They were able to take a car that we had assumed was junk and get it back to running. They walked us through eveything they did and why and explained next steps. We will take all our cars to them.

was a great experience; they care!

Awesome service and very knowledgeable people

I appreciate Mark and his crew taking such good care of my car. I have been a customer since 2006, they are so helpful and knowledgeable.

What more is there to say...the title says it all. I value the honesty that Mark and his team give me. As I waited for the oil change to be done, I heard Sam on the phone w customers. He was courteous and professional...even w guy who was yelling and swearing at him. The guy (on the phone) was loud enough I could hear him across the room.

My check engine light had come on in my Lacrosse. The code came back as P0013 (camshaft sensor). I found this place using Repairpal and had scheduled an appointment to have my camshaft replaced. Now being a female, I'm already skeptical about taking my car to the mechanic myself. Unfortunately I had no choice this time. By the time I made it to my appointment my check engine light had gone off. I was told that they were going to charge me $120 to diagnose my car (I already had my car diagnosed which is how I knew I had a bad camshaft sensor). Well from what I know is that you can't get a diagnosis code if your check engine light isn't on (so come again). Then it was explained to me about another system that "could possibly" find stored codes but if it didn't there wouldn't be anything they could do. Eventually he took some tool hooked it up to my car in which my light came back on. This machine gave off some other code which prompted him to tell me that my vehicle had to be inspected. ***Now keep in mind I originally made the appointment to have my camshaft sensor replaced**** I end up leaving my car. I get the call later to tell me that my camshaft sensors needed to be replaced. SMH.... Like I already knew this, this is why I made my appointment. I'm now thinking to myself "You charged me $120 to tell me what I already knew" I also needed an oil change. It was going to cost me $530. I agreed to the work because I needed my car fixed and didn't feel safe waiting until Monday. Ultimately it ended up being $498. Bottom line is as a woman I was charged $120 EXTRA for what I already knew was wrong with my vehicle and had scheduled the appointment to have that fixed. I could see being charged if it was found that there was something other than my camshaft but it wasn't. So I didn't understand why if I made the appointment to have my camshaft sensor replaced am I being charged $120 for another diagnosis to tell me what I already knew. So technically if they would've fixed what I scheduled the appointment for I would've paid $378 but nope. Please shop around. There are plenty of shops that DO NOT charge for the diagnosis or they take that fee off if you decide to have the work done at their shop. I found this out after the fact from another shop. I personally wouldn't recommend this shop and I will not use them again. It's unfortunate because there are 4 other drivers in my home who now will not use this shop either. I will say the shop is clean and the staff is friendly which is why they got the extra star. I'm BIG on honesty and integrity. I don't feel I received a fare deal here. Most of all I feel taken advantage of!!! ***************************Update************************* I received a voicemail from the owner wanting to follow up on the service. To be honest I wasn't going to return his call because I was still upset about the diagnosis fee however I went out to my care last night and my check oil light was on. This made me more upset. I planned on updating this review with my bad news. Instead I returned his call. Let me start by saying I think Mark is a great guy. We talked. I explained how I felt. He listened and explained why I would've been charged. I then spoke to him about my oil light being on. Basically all it needed was to be reset. He offered to do it himself if I couldn't. We were able to come up with a resolution that I am happy with. After speaking with Mark I feel that he is a honest businessman and wants nothing more than to satisfy his customers. I've been using repair shops for the past 15 years and his level of customer service exceeds all. My experience started off rocky but ended smoothly. Southend Auto has gained another customer!

We are extremely happy with the service work we had done on our car. We have used this auto repair shop for over 20 years. The owner is always honest, fair and reliable.We have recommended this auto repair shop to all family and friends for years!!