Federal Way Auto Repair

Service Description: PEACE OF MIND MAINTENANCE INSPECTION CUSTOMER STATES: VEHICLE GOT HOT WHILE DRIVING DOWN PAC HWY. / STEAM FROM UNDER HOOD / PULLED INTO SHOP / RAD. CAP AND RADIATOR WHERE COOL TO THE TOUCH. FANS WHERE WORKING. VEHICLE STARTED AND DIED WHEN CUSTOMER TRIED TO RESTART IN OUR LOT. **** *PRESSURE TEST COOLING SYSTEM / ADVISE OF LEAKS: **** *INSPECT FOR HYDROCARBONS IN COOLING SYSTEM/ DOCUMENT FINDINGS: VACUUM Sam is the BEST!!! seriously he went over and above for us.. They even allowed us to us the spear vehicle to get back to our son whom was scheduled to arrive home. He said he would call on Friday when it was done and HE DID!! and fixed out problem. although 2 days later the car started leaking from the tube But I called and about 30 mins the owner asked for us to bring the vehicle back for another check. I advised him I had to be in issaquah by 9am he agreed again to give us the spear car.. I cannot tell you enough that they really treat you HONEST here.. Bring your car in..whatchu waiting for!!! Thanks guys!!

Good communication with service manager. I called Southend Auto several times to check on the repair job. My phone call was answered quickly and my questions answered. The car is working well after the repairs.

It's a late review. I had to get clutch replaced in my '98 Jeep Wrangler last year, few hours before I was gonna drive it to Texas, and Southend Auto Care got it done within the limited timeframe I got. I am very satisfied with the service I received. Mark is a nice guy, he would personally call and follow up on the work that was done, time after time. Even when I ran into problem with shifting the gear in few months, and that was after I had already moved to Texas, I just called him and he put on hard work in finding a place to take it to, to get it looked at. It happened to be a small issue with bearings, I think, and that was covered by the warranty on the clutch work - the problem got fixed without any hassle, and everything was covered. Satisfied with the service. Great work, great customer service.

They go above and beyond to help you.

I drive past this shop quite regularly on Pac Highway, so when my vehicle wasn’t passing emissions, I knew that this shop was conveniently located AND was an emission certified. So I called them up and got in pretty quickly to get a better idea of why my car was coding and what to do next. When I checked in Mark explained the waiver and what I could expect with the diagnosis process. He answered all my questions and I was in and out in less than an hour! Score! I would easily come back to this shop for future mechanic needs no questions asked. I liked how professional I was treated and the quality of the work I received.

Great service, friendly, knowledgeable people. They were able to take a car that we had assumed was junk and get it back to running. They walked us through eveything they did and why and explained next steps. We will take all our cars to them.

was a great experience; they care!

Awesome service and very knowledgeable people

I appreciate Mark and his crew taking such good care of my car. I have been a customer since 2006, they are so helpful and knowledgeable.

What more is there to say...the title says it all. I value the honesty that Mark and his team give me. As I waited for the oil change to be done, I heard Sam on the phone w customers. He was courteous and professional...even w guy who was yelling and swearing at him. The guy (on the phone) was loud enough I could hear him across the room.