Federal Way Auto Repair

Southend Auto Care treats me like family. I feel I can trust them to take good care of my car. I have never had a problem with my car after it has been serviced at Southend.

Just over a year ago my boss had asked me to find a reliable shop to bring our fleet vehicles to because every time we took our vehicles to a shop we were looking at a couple thousand dollars to repair plus alerted of at least another thousand dollars in up sales. These guys at Southend Auto Care are quick and do a thorough job. It's been over a year now that I have been bringing our vehicles to these guys now and my boss is satisfied.

I've used Southend Auto Care for all 3 of my cars for many years. I've always received great service and guidance on keep them running well.

Great service! Honest and thorough communication, I haven't even got my car back this time around yet :) and STILL each time my experience with Southend is peaceful. I just know I'm in good hands. Tell everyone about this shop, I am!

The folks at South End Auto Care are absolutely fantastic. They truly care about what they do. Their commitment to their customers and level of service is par none. They are always willing to take time to explain things and make sure you understand exactly what is going on. They never over charge and they always over deliver. I have been completely happy with the work they have done and to top it off they always follow up to make sure everything is still going well. South End Auto Care is the only place I take my vehicles.

I've been a customer at Southend for about 5 years now. I've had 4 different vehicles worked on and spent a good 5k+ there. I've had them have to honor their warranty. I've had them find things I never suspected and I've had them inspect a vehicle and not find anything wrong when there wasn't anything wrong even though I told them that someone else was likely picking up the bill. They do what they say they are going to do when they say they are going to do it. They act with integrity whether it earns them money right now or not. They honor their warranty. They remember your name. They are consistently the best shop I have ever taken my vehicles to.

Cover all aspects internal and extrrnal

The folks at Southend Auto Care are absolutely fantastic. They truly care about what they do. Their commitment to their customers and level of service is par none. They are always willing to take time to explain things and make sure you understand exactly what is going on. They never over charge and they always over deliver. I have been completely happy with the work they have done and to top it off they always follow up to make sure everything is still going well. Southend Auto Care is the only place I take my vehicles.

Recent experience was oil change and air filter along with a "peace of mind" inspection, and free vacuum. They were pretty busy so it took a little longer than expected, but was not a problem. Mike did update me on why the delay. I could have made arrangements for a loaner car or been shuttled home if necessary. Have used Southend Auto several times. They are pleasant to work with, seem attentative to details and always take the time to answer questions regarding their work or recommendations. Mike patiently explained the details that would be involved in repairing the few things they think I need to address at some point in the future, along with the costs, which they are very up-front about. I appreciate the fact they do not try to "hard sale" you work, but instead just give you a picture of the over-all needs and condition of your car. I know I will be using their services again.

Southend Auto has provided service for my cars for several years. Wouldn't go anywhere else. They give me a ride when I drop my car off or when I pick it up and they are very good about calling me about status of my repair. Their fees are reasonable and they do a professional job.