Federal Way Auto Repair

Great service! Honest and thorough communication, I haven't even got my car back this time around yet :) and STILL each time my experience with Southend is peaceful. I just know I'm in good hands. Tell everyone about this shop, I am!

The folks at South End Auto Care are absolutely fantastic. They truly care about what they do. Their commitment to their customers and level of service is par none. They are always willing to take time to explain things and make sure you understand exactly what is going on. They never over charge and they always over deliver. I have been completely happy with the work they have done and to top it off they always follow up to make sure everything is still going well. South End Auto Care is the only place I take my vehicles.

I've been a customer at Southend for about 5 years now. I've had 4 different vehicles worked on and spent a good 5k+ there. I've had them have to honor their warranty. I've had them find things I never suspected and I've had them inspect a vehicle and not find anything wrong when there wasn't anything wrong even though I told them that someone else was likely picking up the bill. They do what they say they are going to do when they say they are going to do it. They act with integrity whether it earns them money right now or not. They honor their warranty. They remember your name. They are consistently the best shop I have ever taken my vehicles to.

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The folks at Southend Auto Care are absolutely fantastic. They truly care about what they do. Their commitment to their customers and level of service is par none. They are always willing to take time to explain things and make sure you understand exactly what is going on. They never over charge and they always over deliver. I have been completely happy with the work they have done and to top it off they always follow up to make sure everything is still going well. Southend Auto Care is the only place I take my vehicles.

Recent experience was oil change and air filter along with a "peace of mind" inspection, and free vacuum. They were pretty busy so it took a little longer than expected, but was not a problem. Mike did update me on why the delay. I could have made arrangements for a loaner car or been shuttled home if necessary. Have used Southend Auto several times. They are pleasant to work with, seem attentative to details and always take the time to answer questions regarding their work or recommendations. Mike patiently explained the details that would be involved in repairing the few things they think I need to address at some point in the future, along with the costs, which they are very up-front about. I appreciate the fact they do not try to "hard sale" you work, but instead just give you a picture of the over-all needs and condition of your car. I know I will be using their services again.

Southend Auto has provided service for my cars for several years. Wouldn't go anywhere else. They give me a ride when I drop my car off or when I pick it up and they are very good about calling me about status of my repair. Their fees are reasonable and they do a professional job.

I brought my 1963 Ford Falcon in to have a transmission leak and a water leak fixed. Southend Auto went out of their way to insure that I was informed of all of the situations that came up do to the age of my Falcon. They kept the car inside while they had it, They worked with me to find the right parts for the car, including making phone calls to antice car part companies to insure the right replacement parts offered met the correct specs. When I picked up the car Mike walked me through all the work that had been done and we did a visual inspection. They did an exceptional job.

Staff kept me informed with updates. I received friendly and prompt shuttle service to and from the shop. Everything was diagnosed and repaired and now the car performs flawlessly.

I brought my 1963 Ford Falcon in to have a transmission leak and a water leak fixed. Southend Auto went out of their way to insure that I was informed of all of the situations that came up do to the age of my Falcon. They kept the car inside while they had it, They worked with me to find the right parts for the car, including making phone calls to antice car part companies to insure the right replacement parts offered met the correct specs. When I picked up the car Mike walked me through all the work that had been done and we did a visual inspection. They did an exceptional job.