Federal Way Auto Repair

Great customer service. Friendly and professional atmosphere. I was kept up to date about my repairs/service. I will be going back!

I took my 2012 Ford Focus to South End Auto because of a rear main seal failure that had been found when having my brakes replaced elsewhere. They performed the work I needed plus took care of a few other items for around $600 less than the previous low quote. On top of that, they loaned me a vehicle while my car was being serviced and kept me updated. Mike and the rest of the staff were friendly, polite, and easy to work with.

Wonderful service - didn’t try to fix something that wasn’t broken!

Friendly, knowledgeable, reasonable, did a great job diagnosing and repairing my Honda Pilot. What else could I ask for?

I always have a good experience when I visit this business. High quality service from trustworthy people.

Personal muy amable buen trabajo

John took the time to explain items that mechanics found during a free but thorough diagnostic evaluation and stated possible outcomes if not repaired. He also ranked them in terms of priority and urgency. Phone calls were made to keep me apprised of the findings and status of repair. Presented with the options, I was able to make an informed decision on what repairs to make. Mike was also very helpful in shuttling me to work while car was in the shop. You can expect great service, timely communication and fair pricing when your car is serviced at this shop.

Absolutely recommend Southend Auto Care! Friendly, knowledgeable and timely with their service. Everything I needed for my auto fix was explained thoroughly and backed up with an online report detailing what was repaired, what needed more service and future car care recommendations. Will use them again!

My experience at southsound auto care was pleasant and professional. John kept me informed on what repairs needed to be done and the cost. I was out of town during my repairs but John called me and kept me informed on the progress which I appreciated very much.

Very friendly, super helpful, and honest. We are never prepared for our cars to break down. Mine broke down on one of my busiest days of course, I was able to use a loaner car from Southend Auto and he even helped me unpack my car and load into the loaner car. I was able to get all my stuff done for work AND they had my car done the same day!