Federal Way Auto Repair

Quality service, quick turn around, good value.

Top notch pros. Great communication. These are the guys you want caring for your cars.

I noticed on each of the last 3 oil changes that the interval had changed from 5,000 to 4,000 and now it's 3,000 on the synthetic blend. I asked John and he said they had "recomputed" the interval, but I could go for longer if needed. Everything I've read online says at least a 5,000 mile interval or more. Hmmmm???? In the past, I was impressed when they replaced a wheel bearing and their price was considerably less than the Ford dealer.

My car broke down on I-5 not far from the Southend Auto Care shop so I had it towed there out of convenience, though I live in Seattle. They were incredibly friendly, helpful and understanding. They offered me a loaner car for a very minimal fee. They came to the conclusion that my engine was most likely dead. They said that they could run some diagnostics on it to find out for sure but, unlike my experience with other shops, they advised against it. They said that it would just be a waste of money. I managed to sell the car to someone who was going to replace the engine (who said that they were right about it being beyond help once he took it apart) and they helped us get it onto the trailer when he came to pick it up. Overall they were just really pleasant to deal with and very accomodating. Though I can't speak to their repair work because I didn't end up needing it, if they are half as good with repairs as they are with customer care and service I would be happy to trust them with my future vehicles.

They explained everything they were going to do in detail. They explained why my other diagnoses were rushed and basically guesses. They also saved me money when compared to the other shops that I got quotes from. 15 dollars got me a loaner car while mine was being worked on. Fantastic customer service and above and beyond work.

Always make sure to get it right

Always helpful and very thorough!

I was very satisfied with the process how the service was provided. It was timely and on time. I especially liked how phone and online communication was maintained throughout the process, providing pictures of the area and verbal explanation of what needed to be done. I will highly recommended to others. Thank you for services.

Always greeted with a smile and hand shake, our visit was great. They took care of the problem with my son's car, let us know of things we should take a look at for our next visit and we were on the way. Thank you for being there when we need you!

These guys are simply fantastic to work with! They know what they are doing, complete the job quickly and do not over charge for services.