Federal Way Auto Repair

I was very satisfied with the process how the service was provided. It was timely and on time. I especially liked how phone and online communication was maintained throughout the process, providing pictures of the area and verbal explanation of what needed to be done. I will highly recommended to others. Thank you for services.

Always greeted with a smile and hand shake, our visit was great. They took care of the problem with my son's car, let us know of things we should take a look at for our next visit and we were on the way. Thank you for being there when we need you!

These guys are simply fantastic to work with! They know what they are doing, complete the job quickly and do not over charge for services.

I would like to say that I have had excellent service for 18 years, A week before the appointment I started having trouble starting my car, so I stopped by and had my battery checked, I was told by the lobby male, he told me my battery was fine,then two days later, I couldn't start the car and had to have the battery replaced, then the lobby man didn't tell me until the appointment was over that the brake fluid needed to be flushed and that I needed to make another appointment, it would have been much easier to have it done that day, also I asked to have the anti rodent sack changed, he informed me after checking the computer that it was changed in January 2018, I knew that wasn't true, he acted like I didn't know what I was talking about, well then he actually read that it was changed in January 2017, I would like as little contact as possible, he gives me the willies

They did a great job of not only fixing my car, but informing me all along the way of what they discovered. On top of it all, they did the greatest job of getting my car back to me within the week I dropped it off. They discovered they needed a part and even picked it up on their way home from work so it would be there and ready to put in the next day. I also love the fact that they have loaner cars available for me to use and I don't have to go somewhere else and pay more money so I can still get to and from work.

Thanks for your help

Thank you for giving me the piece of mind that I can go from point A to point B. John, at the front desk is delightful. A high plus for me was the loaner car

Always a great experience working with southend!

The guys at Southend Auto Care were great. I had my car towed here when it died on the freeway. They gave me a loaner car for a few days while they did inspections and, once they were pretty confident that the engine was shot, they told me not to bother with more testing and saved me several hundred dollars in labor. They were up front and honest about everything and extremely understanding and helpful. I honestly couldn't have asked for a better experience under the circumstances.

I was taking my BMW at the dealer all the time but there prices were going out of whack so I found out about Southend auto and so far so good,their work has been great and prices reasonable.