This is a well-run company that has earned my business. Last week, I appreciated that a mechanic was available to complete an oil change at the start of the day so that I could avoid the typical traffic congestion later in the day. In looking at my invoice, though, I saw that at least one out-of-date service recommendations was still included. Previously, after another recent visit, I was asked by phone whether the timing belt had been replaced, and I said another shop replaced it. Apparently the company's computer system was not updated to reflect this, as the subsequent invoice for the oil change still included a recommendation to replace the timing belt. It is helpful to see service recommendations. It is more helpful when they are kept current. For the benefit of all customers, it would be helpful to pay greater attention to updating service recommendations when a customer shares that some recommended work has been done elsewhere.
Thank you for your feedback. I'm sorry your service history wasn't updated; I did go through it and updated it. We are changing the way we do that. We always appreciate your trust in bringing your Hyundai to us. Sincerely, Mark Hanson, owner
- Southend Auto Care