Federal Way Auto Repair

Small company but does very big jobs and do the job very well and to top it off they will even give you a loaner car wow who does that anymore Southend auto repair I recommend you take your car there for repairs they do a very good job.

Spoke with Gerald he said the employees communicated well without combativeness. The business displayed integrity. ,

Terry said this business has always been good. They could not find the leak but found something else. He has to go back. The staff is courteous. He has nothing to complain about.

As my title says: the work was done quickly, the estimate was right on, and I got my car back when promised. I also appreciated the loaner car as I only have one and didn't want to wait in the office. Everyone I met was pleasant and helpful. You are now my auto shop.

Efficient and trustworthy and excellent work. They wrote and estimate and stayed within that. They did exactly what they said and kept in communication with us. I would highly recommend them as well as the body shop next door with Brandon. Thanks John and Mark for the great work!

Outstanding repair shop. I don't know what to say but they fixed my brakes and delivered it as promised. Just a comment on the loaner, I don't feel safe with the loaner car. I am just waiting if when is the car will die while driving it. The radio is not so pleasing to the ears. Besides that the shop is very good!

In and out a bit later. Car serviced correctly. Counter person accurate friendly and efficient.

I’ve been bring my vehicles here for years. Very friendly, and honest. Great mechanics!! A shop with integrity.

Straight up service with high quality standards. For peace of mind, go to Southend auto. Because of price, in particular the fact I was charged an hour of labor, $105.00 for an inspection that I had already performed and removed trunk lining and interior panels (which I re-installed) for a severed tail light wire. I told John all this prior to any service. I told him the fuse was good. I told him there was no power to the sockets, and that I suspected a severed wire at the trunk hinge, which according to 5 mins of research on google, is a common problem on many toyota sedan models, I told him I inspected the wire but didnt fully unwrap the harness and inspect, I felt that part should be left to a professional like Jorge. Jorge did a good job, I can see it was done right. But I paid $100 for an inspection i didnt need, $5 on an extended warranty for light bulbs I didnt ask for that also cost $5. Southend Auto milked an extra $100 out of me when they could have maintained an acceptable profit margin by just doing the work I needed done. Unfortunately that $100 lost them a potential return customer as a straight up mechanic is hard to find and resulted in this negative review and a negative google review. Hopefully that $100 bucks got your sales manager over the mark for bonus this week!!

Spoke with Michael. He said the service was above average and he had a good experience.