Federal Way Auto Repair

upon reading reviews on different sites I decided to give Southend a try & repair my Cadillac Escalade. it wasn't a easy choice cause it's a Caddy but the reviews put me at ease. Mark & Mike kept me up to date & even made a few recommendations on other repairs that was needed. 3 business days later i got my Caddy back all washed & ready to go. 1 week later im HAPPY to report my ride feels like it's brand new again. Thanks guys

I've been meaning to write a review for some time, as this place is amazing, and I am very pleased I stumbled upon it. Not only were they able to schedule me in as an emergency service the Monday after the fourth of July weekend, but they were very accomodating in providing a courtesy vehicle. Their prices for diagnostics, parts and service were quite reasonable, I would have paid much more had I taken my Yaris to a dealer. Although they did not have the timing belt that was needed, they were able to order the part and replace it within 24-hours. They were kind enough to allow me to keep the courtesy vehicle overnight, and were accomodating of my strange schedule, allowing me to pick up my Yaris after hours. In addition to their already exceptional servcustomers called me two weeks later to follow up and make sure that my car was running well and that I had no further issues. Just this afternoon I received a thank you not and gift card to Starbucks as an appreciation for being a customer. There are not many other automotive businesses that care this much about providing high quality, fair and affordable services, and treat the customers with the care that ensures customer satisfaction and retention. My husband and I will definitely be returning to Southend in the future, and highly recommend others to do so.

Southend Auto Care is the best place to get your car serviced. I have been a customer of theirs for 10 years, and would not think of going anywhere else.

Great Mechanic! I've been bringing my cars there for 20+ years. Whats keeps me coming back? Honesty, Attitude, Excellent customer service and follow up. All the personal touches. Go where everybody knows your name. A Loyal Customer for Life

I will forever bring my vehicles here! Karl worked on my car, he communicated what exactly needed to be done and what could wait. He is a shining example of what a mechanic should be, honest, great attention to detail, listened to what our issues were and even made sure we got a loaner car because we had to leave the car there for a week. Everyone I dealt with there was polite and super easy to work with. Been I long time since I didn't feel ripped off when taking my car to a mechanic. Not only was it a great experience, but I received a hand written thank you card from Mark about a week after picking up our car. It was great to get something other than bills on the mail..Great job guys!!

My wife took her car to Mark many years ago. She was treated with respect and honesty. No one ever tried to sell repair work unless it was necessary. Since then my wife and I have taken all of our cars to Southend Auto Care. We have an ongoing maintenance plan for our current car keeping it in top condition. I am often pleasantly surprised at how the repair technicians do a little bit extra. They might have vacuumed the carpets or sometimes after bigger jobs they have washed my car. When work is done, I am confident that it is done correctly and for a reasonable price. After repairs I receive a phone call from Mark to make sure the car is working properly. I wish that all of the businesses that provide services to me would conduct themselves as well as Southend Auto. I highly recommend Southend Auto Care.

My experiences at Southend Auto Care are always great--I've been going to them since 2005. Excellent records are kept on my car, and the customer service is unbeatable. I have absolute confidence that these folks will do a good job. They even wash and vacuum my car! I'd recommend them very highly!

I drive a 16 year old Saturn w/180,000+ miles on it and since I found Southend Auto Care, I am much more assured that my vehicle is in good hands and the mechanics know their stuff! I have tried to take good care of my car and with Southend, I feel confident that they are not trying to take advantage of me but are sincerely interested in keeping my Saturn and myself on the road!

I drive a 16 year old Saturn w/180,000+ miles on it and since I found Southend Auto Care, I am much more assured that my vehicle is in good hands and the mechanics know their stuff! I have tried to take good care of my car and with Southend, I feel confident that they are not trying to take advantage of me but are sincerely interested in keeping my Saturn and myself on the road! May 2016 I am now driving a Honda and recently had it in for an oil change and check up. Everything went well and I will be taking it to Southend Auto to keep it in tip top shape too.

My wife took her car to Mark many years ago. She was treated with respect and honesty. No one ever tried to sell repair work unless it was necessary. Since then my wife and I have taken all of our cars to Southend Auto Care. We have an ongoing maintenance plan for our current car keeping it in top condition. I am often pleasantly surprised at how the repair technicians do a little bit extra. They might have vacuumed the carpets or sometimes after bigger jobs they have washed my car. When work is done, I am confident that it is done correctly and for a reasonable price. After repairs I receive a phone call from Mark to make sure the car is working properly. I wish that all of the businesses that provide services to me would conduct themselves as well as Southend Auto. I highly recommend Southend Auto Care.